Overview of CBDT’s PAN 2.0 Project

Source: PIB Delhi

1. Introduction to PAN 2.0 Project

• Objective:
  • Streamline and modernize the issuance and management of PAN and TAN to enhance user-friendliness and efficiency.
• Approval:
  • Received Cabinet Committee on Economic Affairs (CCEA) approval on November 25, 2024.
• Integration of Services:
  • Consolidates all PAN/TAN services currently spread across multiple platforms (e-Filing Portal, UTIITSL Portal, Protean e-Gov Portal) into a single, unified portal.
• Focus:
  • Eco-friendly, paperless processes.
  • Establishing PAN as a common identifier for digital systems in specified Government agencies.

2. Key Features of PAN 2.0

• Unified Portal:
  • A single platform for all PAN/TAN-related services, including:
    • Application and re-issuance.
    • Updates and corrections.
    • Aadhaar-PAN linking.
    • Online PAN validation.
• Paperless Processes:
  • Fully online application and service model to reduce paperwork.
• Cost-Free Services:
  • PAN issuance and updates at no cost (e-PAN delivered via email).
  • Physical PAN card available for a nominal fee.
• Enhanced Security:
  • Introduction of PAN Data Vault to protect sensitive information.
• Support System:
  • Dedicated call centers and helpdesks to resolve user queries.

3. Benefits for Taxpayers

• Faster service delivery and grievance redressal.
• Simplified application and correction processes.
• Robust protection of personal and demographic data.
• Seamless integration with Digital India initiatives.

4. Aligning with Digital India Goals

• PAN 2.0 emphasizes:
  • Paperless, eco-friendly procedures.
  • Strengthening PAN’s role as a common business identifier for Government systems.

5. Frequently Asked Questions (FAQs)

Q1: What is PAN 2.0?

• PAN 2.0 is an e-Governance initiative by the Income Tax Department (ITD) to consolidate and re-engineer taxpayer registration services for both PAN and TAN.
• Key services include online PAN validation, Aadhaar-PAN linking, and centralized updates/corrections.

Q2: How is PAN 2.0 different?

• All PAN-related services will move to a single portal.
• Fully paperless and eco-friendly processes.
• Cost-free allotment and updates.

Q3: Do existing PAN holders need to reapply?

• No, existing PAN holders do not need to reapply. Corrections and updates can be made without reissuance.

Q4: What about duplicate PANs?

• Enhanced system logic will identify and address duplicate PANs.

Q5: What if my PAN lacks a QR code?

• PAN cards issued after 2017-18 already have QR codes. Older PAN holders can request a reprinted card with a dynamic QR code.

6. Conclusion

The PAN 2.0 Project is a transformational step by the Income Tax Department, aimed at providing a seamless, user-friendly, and secure experience for taxpayers. It aligns with the Government's Digital India mission, fostering efficiency, transparency, and sustainability in taxpayer services.